FAQs


Is there an age limit?

Our escape rooms are designed for adults and are challenging to complete. We do allow children over the age of 11 to play as part of a team with at least 1 adult.

For groups with adults in, anyone over the age of 11 will be able to contribute. We can only allow groups of children aged 16+ to play without an adult.
Groups of children between 11 but 16 MUST have an adult participating in the room with them as part of the 6 players; so 5 children and 1 adult is fine, we do not allow 6 children playing on their own.


Can I bring more than 6 players?

No. Our games are designed for a maximum of 6 players and we cannot accommodate more than 6.
If you have a larger party you can book both of our rooms at the same time for a max of 12 players.


Where are you located?

Our address is Unit 8, Orchard Business Park, Bonehurst Road, Salfords, Redhill, Surrey RH1 5EL. We have FREE PARKING on site. Find us on Google Maps


What is your cancellation policy?

We try to be as flexible as possible when you need to make a change. If you're more than 2 weeks away from your booking then we'll be able to reschedule you, or refund your booking to your method of payment or a gift certificate (whichever suits). For bookings happening within 2 weeks of your request we'll either reschedual you or refund to a gift certificate. Due to staff costs we are unable to reschedule or refund bookings cancelled within a week of their start date.


How do I redeem a gift certificate?

Select a slot you'd like to book and go through to payment. Here, at the top you can use the gift certificate code. If you have an off-peak voucher and want to select a peak time then the balance difference will be payable at this point.


What's the cost?

£98 (inc VAT) for the room (3 — 6 players)
Sunday 11:30am — 6:00pm

Book online


What is an escape room?

An escape room is a physical adventure game in which players enter a room and have to use elements of the room to solve a series of puzzles within a 60-minute time limit.


Who is this for?

In short... Everyone. Mates, Family, Corporate Groups, Stag & Hen, Birthdays. You're all welcome!


Can children play too?

Children are welcome to play as long as there is an adult playing too. If you've not done an escape room before then be aware, they are challenging. There may be points at which you are stuck with what to do next, but don't worry we will happily help you along with unlimited clues. The content of both rooms is appropriate for children.


How long does it last?

Your experience will last around 90 minutes, including a short briefing beforehand, and a chat about how it went. You’ll have 60 minutes to solve the room and escape. It isn't easy, though, so you'll need to assemble an awesome team! We allow unlimited clues so don't worry if you think you might get stuck we'll help you along your way!


What if we fail to solve the room?

Don't worry — if you're stuck we'll be able to give you clues to help you on your way. Not everyone will solve the room but you'll still have fun and get your picture taken. There is no limit on the number of clues, but if you're an experienced players then you'll be battling for a top spot on our 'No Clue' leader board.


Can we play today?

There is a possibility we'll have a slot available on the day.
For the fastest response, Message us on Facebook or contact us


How accessible is the escape room?

Our building is accessible but there's 1 flight of stairs to access the level we are on. During the game, there's no excessive physical activity required, but to solve the rooms at least one team member has to have reasonably good eyesight and the ability to step up. We do play music and sound effects; however, these are not essential for solving the rooms. Please let us know if there is anything we might be able to do to assist in your visit.

Please let us know if there is anything we might be able to do to assist in your visit.


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LOCATION
A live escape game at Escape Town, Pilgrims Training Academy, Unit 8, Orchard Business Park,
Bonehurst Road, Salfords, Redhill, Surrey RH1 5EL